Meet the Team

Our staff share a commitment to providing the highest quality of care to our patients.

Douglas Hall

  • Director and Veterinary Surgeon
  • MRCVS

Douglas qualified in South Africa in 1992. After working in a respected small animal practice in North London for 10 years, he moved to Guildford, opening The Cape Veterinary Clinic in June 2004. He has built up a committed team of professional and compassionate staff. He specialises in canine and feline internal medicine, ultrasonography and radiography, gastroenterology, dermatology and canine and feline behaviour.

Douglas is deeply passionate about what he does. He always has the welfare of every patient and owner at the forefront of his mind.

As well as spending time with his family, Sara, Rafi and their cat Arthur, Douglas enjoys yoga, triathlons, travelling and cooking.

Mike Pauckert

  • Veterinary Surgeon
  • MRCVS

Mike, a classmate of Douglas, qualified in South Africa in 1992 and came to the UK in 1995, joining Cape Vets in 2014. Mike’s special interests are feline internal medicine, soft tissue surgery, dentistry, small furries and cardiology.

Mike has a tremendous client following because his professional skills are underpinned by outstanding compassion and empathy.

When not at work, Mike is either tending his garden or on the beach with his wife Allyson.

Catherine Hannah

  • Veterinary Surgeon
  • MRCVS

Catherine qualified from Bristol University in 2015. After working in a small animal practice in Hertfordshire, she joined our team in 2017. Catherine has a love for all animals and prides herself in providing a stress-free environment for every patient in the veterinary surgery.

Catherine is particularly interested in soft tissue surgery, emergency and critical care and animal behaviour. Catherine’s understanding nature and compassion are evident from the very moment you walk into her consulting room.

When not hard at work, Catherine enjoys country walks with her family dog Truffle.

Sam Druckman

  • Head Veterinary Nurse
  • FdSc, BSc, RVN, ISFMCertFelineNursing

Since qualifying in 2015, Sam has worked in a variety of veterinary practices, including a specialist referral practice. She has been working at The Cape Veterinary Clinic since 2018. She has a real passion for making patients’ trips to the vets as stress-free as possible. She has a Certificate in Feline Nursing, to help ensure our practice is as cat-friendly as it possibly can be.

As the Registered Veterinary Nurse in our practice, Sam enjoys the variety the job brings and loves being so hands-on with the patients. Her nurse clinics include weight checks, nail clips, tooth-brushing clinics and special clinics for seniors. Sam also runs our ‘Puppy Pre-school’ classes, along with our receptionist Annie.

Sam enjoys walking, running and plenty of time at home with her two rescue cats, Jasper and Luna.

Ingrid Botha

  • Registered Veterinary Nurse
  • RVN

Ingrid has been working at The Cape Veterinary Clinic since 2017. She is a vital member of the team with a keen interest in rehabilitation, anaesthesia and nutrition.

She has recently qualified as a Registered Veterinary Nurse after 3 years hard work.

Ingrid is passionate about animals. Her interest in rehabilitation has been fuelled by her gorgeous Labrador Ella, who has had a hip replacement.

Jaeda Boulton

  • Veterinary Nursing Assistant

Jaeda has been working with us since November 2017. She studied animal care, animal management and canine first aid at Merrist Wood College.

Her main duties are to keep the practice clinically clean and tidy and to help walk and feed hospital and surgical patients. Sometimes you may find her working at reception. She has a vital role in helping to keep everything running smoothly.

Jaeda’s passion for the patients shines through, she has a genuine love for all animals and is hoping to study veterinary nursing in the future.

In her free time, she enjoys reading and dog walking

Clare Harris

  • Veterinary Receptionist

You will see Clare’s friendly face at reception when you first walk through the clinic doors. Clare had already had 15 year’s experience in the veterinary field when she joined us in 2017. She previously worked in conservation and has completed courses in dog behaviour, pet bereavement and customer care.

As a lifelong animal lover and pet owner, Clare has always owned rescue dogs. She is happiest when out and about in the countryside walking her lovely dog Piper.


Sarah Balkwill

  • Receptionist

Sarah is the newest member of our team as our receptionist. She has a wealth of experience in the veterinary world having worked in a range of other veterinary practices. Sarah has a real love of all animals, and this really shows. She takes pride in making the client journey as efficient as it can be, and is always a calm voice at the end of the telephone. In her spare time she enjoys the great outdoors, and going horse riding.

Luisa Greig

  • Myotherapist
  • BSc, MSc, Dip Canine Myotherapy

Luisa has been working as our Myotherapist since June 2018, managing our arthritic and spinal cases. Around 80% of our acute or chronic patients have shown a marked improvement thanks to Luisa’s expertise, professional approach and her calm, confident manner.

Luisa has a real passion for Huskies and Malamutes. She treats working dogs across all disciplines, including agility, flyball, competitive obedience, gun dog work, field trials, police and assistance dogs and harness sports such as canicross, bikejor, scooter and mushing. She also treats sporting dogs at the top of their fields. These include the World Sleddog Association winning team, Infury Sleddogs and the dogs of trainer Di Martin - winner of Crufts Competitive Obedience, Brighton Flyball and Epic Agility.

Our Commitment To Your Pet

We will ensure to treat your pet as our own and keep your pet visit as stress free as possible.

Our Patient Charter
  • Amazing care and attitude every time I take my pet here. The receptionists , nurses and vets are all amazing and take great care of my little dog and are always so happy to see her. Thank you
    Mariya Angelova, Guildford
  • Thank you Sam and for all the care you, Catherine and all at Cape gave Finch yesterday. It was good to know that I could leave him and he would be well looked after. I'm always confident of the care and expertise at Cape no matter who we see but also appreciate the continuity of care we are able to receive from whoever we see initially with the issue. Special thanks to Catherine for her care of Finch yesterday.
    Mrs Frankland, Guildford
  • I would very much recommend this practice. We have used it for our cat for 12 years now and have never felt that she has been over treated. It is a genuinely cat friendly practice and all the staff I have met have been caring and helpful.
    Chris Parkinson, Guildford
  • I just wanted to say a big thank you to Mike who got Katie as "right as rain" when she was poorly just before Christmas

    He even called me on Christmas Day to see how Katie was - what excellent client service!

    This veterinary clinic goes that extra mile

    I would highly recommend them
    Martine
    Mrs Hunt, Guildford
  • A lovely email from one of our clients:
    Doug,

    A huge thank you to you and your entire team, for your care and assistance during this dreadful year. I cannot express our gratitude enough for the fact that you are always available for Kit. Ten thousand thank yous, would not express our gratitude enough.

    In grateful appreciation

    Jo
    Jo, Guildford
  • This is just a quick Email to thank all the staff at Cape Vets and in particular Veterinarian Mike Pauckert for the care and attention given to our Chihuahua Peanut when we brought her in for an unscheduled caesarean section late yesterday afternoon.....

    Despite the lack of notice, Mike and his staff took her in and performed the operation with obvious affection for the animals in their charge and professionalism in their work. After a couple of hours of anxious anticipation we had the result: four bouncing baby Chihuahuas and a very happy and contented mother (see photo attached!).

    We are very, very grateful to Mike and the team for taking us on at such short notice and apologise for any over-run of opening hours that the operation required. You have our everlasting gratitude for going 'above and beyond'....

    Now that we've found an excellent Vets we'll be back!
    Phil and Linda Cater, Surrey
  • We cannot praise Cape Veterinary Clinic highly enough for the care and support they gave when our cat was seriously ill. Our cat was cared for by Douglas Hall and we had the opportunity to talk to him daily, he also went above and beyond to help us out of hours which we will never forget. Coronavirus restrictions made the situation much harder but this was managed in an excellent way and didn’t diminish the ability to contact the clinic or for them to show real care and empathy on the phone. I couldn’t wish for a better veterinary clinic as the whole team, from the vets, to the nurses, to the reception team, all care so much about the animals but also the family at the other end. We would always recommend using Cape Vets - thank you.
    The Powell Family, Merrow
  • Highly recommend. AMAZING vets and staff. We can’t thank enough you for all that you have done for our
    Harley 💙🐾
    The Hamill Family, Guildford
  • The kindness and generosity of strangers. Douglas Hall did an emergency op on our dog Bella to extract a fractured tooth that is causing an abcess. We don't have a car so the Vet brought her home after the operation, keeping us safe by helping us avoid public transport during the time of COVID - 19.

    Very kind and generous of you. Thank-you! You can count on our continued support.
    Bella's Family, Guildford
  • 5*
    I’ve not been registered with Cape Vets for long, but I’m so glad I am! Both my dogs have been seen there recently for two different issues and the services had been impeccable. I wanted a personal service, rather than the ‘bigger brands ‘ and you certainly get this here. Vets, nurses, and reception staff are all friendly and kind. This vets practice is more forward thinking to different aspects of animal care which is a huge plus for me, My dogs actually like going there to see the staff, thank you all for looking after Elsie and Stanley so well
    The Tomlin Family, Guildford
  • They are amazing! Can't recommend the Cape Vets team highly enough after our crazy canine (Storm) upset an entire hive of bees who inflicted their angry, worst on him (20-25 stings).
    I know he got the best love, care and attention because he now drags me into the surgery with a wonderful enthusiasm! They were super with me too and answered all my queries and concerns patiently allowing me to fully understand his predicament and recovery.
    Storm is now fully recovered (though still has a fondness for buzzy things!)😉
    The Hope Family, Guildford
  • I joined the Cape Veterinary Clinic 14 years ago when I rescued our first two cats and have since rescued two more. Throughout the highs and lows of pet ownership Douglas and his team have been nothing short of superb. I had no doubt I was receiving the best advice, but more than that I knew they all understood my cat's character because they had spent time getting to know her and tuning into her personality. She celebrated her 16th birthday last week and is back in the best of health. I have no hesitation in recommending this practise.
    The Mainwaring Family, Guildford

We Would Love to Care for Your Pets

Whether you’re looking to register your pet, or you’re already part of the family, we’ll put them at the heart of everything we do.