COVID-19 Update November 2020
COVID-19 Update 03/11/2020
We hope that you and your family are all safe and well during this challenging time. As we move into the next lockdown, we have evolved our working protocols to ensure we are able to efficiently continue to provide the best service to you and your pets, whilst maintaining safety for both staff and clients.
We will be staying open as normal.
We are able to resume full service in the clinic and have all our staff on site full-time. In order to maintain social distancing and reduce COVID risks we are currently continuing with consulting with clients in the car park, and then taking patients into the clinic for examination and treatment.
COVID-19 guidelines as of November 2020
On arrival for an appointment or to collect medication/food please call the surgery to let us know you are here.
Your Vet, Doug, Mike, or Catherine will meet you and have a socially distanced consultation in the car park. Where possible we request that only one client is present in the car park for the consultation.
Your pet will then be taken into the surgery for examination
Dogs – please hook your dog lead on to the dog park in the rear corridor as advised by the vet, and we will swap leads
Cats, and small furries – please place their basket on the wall as advised, and step back, so we can bring them inside
The vet will then return your pet back to you in the car park after examination and treatment
We are currently only taking card payments, either after the consultation in the car park, or as a card payment by phone.
Finally, thank you to all our clients who have, and continue to, support us through these difficult times. We endeavour to provide the best care for your pets that we possibly can and look forward to seeing you at the clinic.
Douglas, and the Cape Veterinary Team